{"id":266,"date":"2025-04-30T16:39:23","date_gmt":"2025-04-30T16:39:23","guid":{"rendered":"https:\/\/notaryofwestlondon.co.uk\/ua\/?post_type=regulation&#038;p=266"},"modified":"2025-11-24T12:19:42","modified_gmt":"2025-11-24T12:19:42","slug":"complaint-procedure","status":"publish","type":"regulation","link":"https:\/\/notaryofwestlondon.co.uk\/ua\/rehulyuvannya\/complaint-procedure\/","title":{"rendered":"Complaint Procedure"},"content":{"rendered":"\n<ol class=\"wp-block-list\">\n<li>My notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury:<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">The Faculty Office<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1, The Sanctuary<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Westminster<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">London&nbsp; SW1P 3JT<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Telephone 020 7222 5381<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email&nbsp;<a href=\"mailto:Faculty.office@1thesanctuary.com\">Faculty.office@1thesanctuary.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Website www.facultyoffice.org.uk<\/p>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>If you are dissatisfied about the service you have received please do not hesitate to contact me.<\/li>\n\n\n\n<li>If we are unable to resolve the matter you may then complain to the Notaries Society of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.<\/li>\n\n\n\n<li>In that case please write (but do not enclose any original documents) with full details of your complaint to :<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">The Secretary of The Notaries Society<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">P O Box 1023<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ipswich IP1 9XB<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email&nbsp;<a href=\"mailto:secretary@thenotariessociety.org.uk\">secretary@thenotariessociety.org.uk<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any difficulty in making a complaint in writing please do not hesitate to contact the Notaries Society\/the Faculty Office for assistance.<\/p>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of 8 weeks from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result :<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Legal Ombudsman<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">P O Box 6167<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Slough SL1 0EH<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tel : 0300 555 0333<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email :&nbsp;&nbsp;<a href=\"mailto:enquiries@legalombudsman.org.uk\">enquiries@legalombudsman.org.uk<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Website :&nbsp; www.legalombudsman.org.uk<\/p>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li>If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within one year from the act\/omission or within one year from when you should reasonably have known there was cause for complaint.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":true},"class_list":["post-266","regulation","type-regulation","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/notaryofwestlondon.co.uk\/ua\/wp-json\/wp\/v2\/regulation\/266","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/notaryofwestlondon.co.uk\/ua\/wp-json\/wp\/v2\/regulation"}],"about":[{"href":"https:\/\/notaryofwestlondon.co.uk\/ua\/wp-json\/wp\/v2\/types\/regulation"}],"wp:attachment":[{"href":"https:\/\/notaryofwestlondon.co.uk\/ua\/wp-json\/wp\/v2\/media?parent=266"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}